1. Data controller
Tellegroup Software e Dados LTDA is the controller for personal data processed through this website and its contact channels.
2. Data we may collect
We may collect name, company, business email, phone number, message, technical logs, device information and consent records when you use our website or forms.
3. Purposes and legal bases
We use data to respond to enquiries, provide support, secure the website, prevent abuse, measure consent and comply with legal obligations. The applicable legal basis depends on the purpose.
4. Cookies and third parties
Necessary technologies support security and operation. Optional analytics depend on your consent. The WhatsApp button opens an external wa.me link only when clicked; it does not load a WhatsApp widget, script or cookies on this page. It opens a pre-filled message that you can edit before confirming its delivery in WhatsApp, under the platform’s own policies. The functional category is retained in existing preferences, but no scripts currently use it and it does not control the WhatsApp link.
5. Sharing
We may share data with service providers that support hosting, security, communications, customer service and legal compliance, under appropriate safeguards.
6. International transfers
Some providers may process data outside Brazil. We assess the provider, purpose and safeguards appropriate to the processing.
7. Retention
Data is retained only for as long as necessary for the purpose, legal obligations, security and dispute resolution, then securely deleted or anonymised where appropriate.
8. Your rights
You may request confirmation, access, correction, portability where applicable, deletion, information about sharing and review of consent, subject to legal exceptions.
9. Security
We apply technical and organisational measures such as access controls, monitoring and secure transmission. No internet service is risk-free.
10. Children
Our business website is not directed to children. We do not knowingly collect children’s data through the commercial contact form.
11. Updates
This policy may change when our services, technology or legal requirements change.
12. Contact
For privacy requests, contact suporte@tellegroup.com.