1. Tellegroup identification
This website is operated by Tellegroup Software e Dados LTDA, CNPJ 22.887.141/0001-00, Av. Valdemar Ferreira, 468 - Butantã, São Paulo/SP - CEP 05.501-000. Tellegroup provides cloud telephony, VoIP, virtual PBX, SIP Trunk, 0800 numbers, business messaging, connectivity and security solutions.
2. Acceptance and scope
By accessing this website or using a contact channel, you confirm that you have read and accepted these terms, the Privacy Policy and the Cookie Policy. Specific signed agreements prevail over these general terms.
3. Permitted use
Use the website lawfully, provide accurate information and respect the security, availability and intellectual property of Tellegroup and third parties.
4. Prohibited activities
Do not abuse forms, attempt unauthorised access, distribute malware, interfere with service availability, infringe rights or use the website for unlawful communications.
5. Telecoms rules
Telecoms services may be subject to applicable regulatory requirements, operator rules and documentation. Customers remain responsible for lawful use of numbers, calls and messages.
6. User responsibilities
Customers are responsible for credentials, authorised users, content, consent for communications and the accuracy of information supplied to Tellegroup.
7. Availability and support
Services depend on networks, operators and third-party infrastructure. Maintenance, incidents and changes may affect availability; support follows the applicable commercial agreement.
8. Suspension and termination
Tellegroup may suspend access where necessary for security, abuse, non-payment, legal compliance or protection of the service and its users.
9. Intellectual property
Branding, software, text, design and other website materials belong to Tellegroup or its licensors and may not be copied or exploited without permission.
10. Privacy
Personal data is handled according to the Privacy Policy and applicable data protection law.
11. Updates
These terms may be updated to reflect legal, technical or operational changes. The current version is published on this page.
12. Contact
For questions, contact suporte@tellegroup.com; for commercial matters, contact comercial@tellegroup.com.